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Frequently
Asked Questions
Here we have
compiled a list of the questions most often asked by our clients. If you
do not find your answers here however, please feel free to drop us an
email and we would
be happy to help you in any way we can.
How do I go about
reserving a bouncy castle from you?
You can make your reservation by calling us at
0161 432 1932
or
07973 861 615 8 am to 8pm 7 days a week or you can
inquire about availability by email at
michael.thompson93@ntlworld.com
How can I pay for my rental?
We offer a lot of flexibility in payment methods. We
gladly accept cash and cheques with a current cheque guarantee
card.
When do I pay?
Payment is expected at time of delivery of the unit(s).
How much room do I need?
You will need to add at least 3 feet around the
perimeter, so approximately 15' x 15' for a 12' x 12' bouncy
castle.
If you're not sure what size your yard is, you can measure it or
"walk it off" heel to toe in a man's shoe (it'll be about 1 foot
per step) to approximate. If you can imagine two parked cars
side by side in your set up area, most likely we can fit the
unit in that area. Don't forget your vertical clearance! You'll
need an area free of low wires and branches, about 14 - 16 feet
high.
How much room do you need to bring the bouncy castle in?
A standard walk through gate is fine. We bring the unit rolled
up and wheel it in on a standard hand truck. If a person can
comfortably walk through, we can fit the bouncy castle through too!
How many children can fit in a bouncy castle?
Generally speaking, between 6 and 12 kids at one time.
This really depends on the size of the children and the castle.
Are your units safe? Will you teach me how to have a safe day of
fun?
Yes, they are designed from the ground up with safety
in mind. In addition, we review all safety rules with you prior
to use. While no one can guarantee safety, we do everything we
can to promote safe use of our products to ensure your day is
filled with fun, not hospital visits.
How much does it cost?
We try to
keep our prices as reasonable as possible. Check our
areas covered & prices link for an up to
date list.
What if it rains?
All our Castles come with rain covers and all our
extension leads are fully waterproof so rain won't stop play!
What are the appropriate ages for bouncing?
We cover all ages. We are insured for children,
teenagers and adults, so anybody can join in the fun.
Do
you deliver to my area?
Have a look at the
areas covered
page.
My
garden slopes a bit - will that be OK?
Yes. A slight slope is not a problem. Typically, we
will place the entrance of the unit at the top of any slope. If
the slope is more than a little, we may not be able to set up in
that location. Your installer may request an alternate location
so please have one in mind. The safety of the children is the
most important consideration when selecting a setup area.
Does it need electricity? How much does it use?
Yes. We will bring a 50 foot extension cord with
us, so you'll need an outlet near the set up area. The blower
runs continuously and uses approximately £0.18 of electricity
per hour. Your blow dryer uses more than that! NOTE: All blowers
and wiring are safety checked before delivery.
What time do you deliver and pickup the bouncy castle?
Rental periods vary. The typical range of rental time
is 4 or 5 hours to all day (7 or 8 hours). You decide on the
specific time you want the bouncy castle set up by and we'll have the
equipment set up between 30 minutes and 2 hours before that
start time. Also, you do not pay for our set up time, all rental
periods are jumping time only! Pick up is based on the number of
hours you rent for. If you have special requirements for an
exact setup or pick up time, (for example, your event is in a
location that you have rented for a specific amount of time) let
us know.
What are your hours of operation?
Our office is open from 8am to 8pm weekdays. Our
customer support lines are open continually on the weekends. If
you happen to get voicemail at any time, please leave your name
and number and we will get back to you as soon as possible.
How far in advance do I need to order?
We suggest 3-5 weeks before your scheduled party date.
However, we generally have inventory available for last minute
bookings, if you are not too picky about style preference. All
units are booked on a first come first served basis. We
never let anybody down!
My
party is tomorrow. Can I still get a rental?
Maybe! Give us a call and we will try to work it in.
Can I keep the bouncy castle over night?
Yes! We do overnights at an additional charge of £25. The
bouncy castle must be set up
in a back garden or area that is fenced and locked up. The fence
must be at least 4 feet tall. Ben 'n' Jacks reserves the right
to deny any event of this service. Ben 'n' Jacks also reserves
the right to cancel the over night portion of any event at any
time if we have reason to believe that our property is at risk
of injury or theft.
Is
it cheaper if we pickup the bouncy castle ourselves?
No. In fact, Ben 'n' Jacks does not allow for this. All
of our drivers are trained as professional installers and are
certified by Ben 'n' Jacks to be the exclusive installer of our
equipment. Our insurance requires that our installers do an
onsite inspection as well. Where the safety of your children is
concerned, we do not take any chances. |
